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Telecom & Commerce Ovum: Analyst view: Stream Global Services to acquire LBM Holdings Limited
Feb 26, 2013 – Peter Ryan     

Stream Global Services has announced that the company has completed its acquisition of all the outstanding share capital of LBM Holdings Limited and related LBM group companies.

Peter Ryan, principal analyst at Ovum has the following comment:

“Stream Global Services’ decision to purchase Manchester-based LBM is a clear illustration of the attractiveness of the UK CRM outsourcing market.  Following recent consolidation activity (in recent years including Teleperformance’s purchase of beCogent and Capita’s acquisition of Ventura and Vertex’s private sector portfolio), the move by Stream to shore up its presence in the British marketplace via LBM not only lends credence to the opportunities in this country, but also in growth verticals (most notably utilities).  Ovum also feels that this move likely foreshadows more consolidation activity in the contact center services space in the coming months.

 “This move also highlights that Stream Global Services is not sitting on the sidelines, and is more willing than any time in recent memory to take on new regional opportunities.  Since taking the reins as Stream’s CEO Kathy Marinello has improved financial performance, and it is certain that a bolder move into the UK market (which Ovum has identified as the most aggressive among major Western European countries) will form part of this ongoing effort.”

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